Clear answers before you arrange a service.

Services are intended for property owners and clients who have permission to arrange work for the property concerned. The request should include enough information to show what support is needed and, where relevant, who will provide access or help with the arrangements.

Send a service request with the property details, the type of support you need, your preferred timing and any information that may affect the work. The request is reviewed first. Once the requirements are clear, the service arrangements and applicable fee can be confirmed with you.

A request is not treated as confirmed simply because it has been submitted. The service requirements, timing and relevant arrangements are reviewed first. Confirmation is provided through the official communication channel used for the request, so both sides have the same understanding of the agreed service before it begins.

Payment arrangements are confirmed after the service requirements have been reviewed. The relevant payment information is provided together with the confirmed service arrangements through the official communication channel. Payment methods may vary depending on the agreed service requirements. This FAQ page does not ask customers to enter payment details.

Requests must be made at least one full day before the requested service or consultation time. Same-day bookings are not available. Giving more notice is useful when the request involves property access, tenant communication, maintenance coordination or information that needs to be checked before the work can be arranged.

Yes, where the timing and stage of the service allow it. Please provide the change or cancellation request as soon as possible. The amount of notice matters because preparation may already have taken place. Where applicable, the cancellation and refund terms determine whether a fee remains payable or whether a refund can be made.

Please provide the property address or relevant property reference, the service you need, your preferred date or timing, and any useful background information. For maintenance or inspection requests, a clear description of the issue and any known access arrangements can make it easier to organise the work.

This depends on the service arranged. Where included, you may receive a completed checklist, inspection record, service update or other agreed document. The exact deliverable is confirmed before the work begins, so you know what will be provided when the service is completed.